Returns & Exchanges
At A.T. Cross, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange, provided the items are in their original condition.
Initiate Your Return
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Drop Off and Track
Deliver your package to any authorized carrier location and keep your tracking number handy to monitor the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing